Guided setup.
Support that knows the product.
Product help designed around self-service, approved guidance and accountable escalation.
AI-first guidance. Human accountability.
Planned support combines a searchable knowledge base, guided setup checks and a clearly labelled AI assistant. AI explains setup, templates, billing categories and common errors from approved product documentation. It cannot guarantee Meta approval, change account ownership, promise refunds, bypass a suspension or request passwords, OTPs, card details or full API secrets.
| Support layer | What is included at launch |
|---|---|
| Free Sandbox | Guided templates and knowledge base. No externally billed AI or live onboarding. No guaranteed human response SLA. |
| Every paid module | Self-service setup checklist, connection diagnostics and 50 product-support AI replies per workspace/month. |
| Growth / Scale | 100 / 200 product-support AI replies per workspace/month. These help users operate the platform; they are not customer-facing bot messages. |
| Human escalation | Product faults, billing disputes, privacy/security incidents, misuse appeals and cases the AI cannot resolve. AI quotas never block these escalation routes. |
AI replies stop at their quota; the knowledge base and ticket route remain available. There is no automatic AI overage or paid upgrade. Vendor cost controls and maximum answer length must be implemented before paid support AI is enabled.
Response targets, not invented guarantees.
Planned human support hours: Monday–Friday, 10:00–18:00 India time, excluding published Indian public holidays. Standard first-response target: within one business day. Verified account-wide sending outages and suspected security incidents are prioritised, with a four-business-hour initial review target during those hours. These are response targets, not guaranteed resolution times or a contractual 24/7 human SLA. The future AI help interface may be available outside those hours.
Setup without a surprise service bill.
Standard guided API onboarding, starter templates and in-product diagnostic steps have no separate setup fee on paid plans. Customers supply their own business information, number ownership and Meta access. Manual migrations, bespoke integrations, custom-built flows and done-for-you implementation require a separate written scope and price before work begins. Human assistance for product defects and billing concerns is not a paid add-on.
Business location: Barrackpore, Kolkata, India.
Product support, privacy, misuse reports and refund requests: bytesbooster@gmail.com
WhatsApp: +91 87774 38845 ↗