Returns & Refunds Policy
1. Digital subscriptions and present availability
This preview does not take payments. No physical goods are sold, so physical returns do not apply. A standalone company-wide refund document could not be verified on the main company website; this product-specific policy applies when paid subscriptions open.
2. First-subscription assurance
First-subscription assurance at paid launch: request a refund of your first platform subscription fee within seven calendar days of first activation. This is not a credit for Meta delivery charges, third-party AI usage or separately agreed custom implementation already supplied. Statutory consumer remedies apply independently of this commercial assurance.
3. Renewal and cancellation
Cancel an authorised renewal before its billing date. Access continues to the end of the paid period unless refunded or suspended for another lawful reason. There is no cancellation fee. Routine change-of-mind cancellations after the assurance window do not automatically create a pro-rata refund, but duplicate, incorrect or unauthorised charges and deficient supply are reviewed separately.
4. Third-party usage and misuse
Charges billed directly by Meta or another provider are subject to that provider’s process; Bytes Booster cannot reverse their invoice. A protective suspension is not an automatic finding of wrongdoing. Refund disputes following a suspension are reviewed on their facts. Confirmed serious misuse may terminate access under the Terms, but legally required refunds and other mandatory rights are never forfeited by a blanket clause.
5. Request and processing targets
Email bytesbooster@gmail.com with the invoice or payment reference, charge date, plan and reason. Do not send card details or passwords. Support targets at paid launch: acknowledge within three business days, provide an initial decision within seven business days or explain further review, and initiate approved refunds to the original method within seven business days after approval. Provider/bank settlement time varies. An authorised person reviews eligibility; AI may help explain the policy but cannot make binding refund promises.
6. Data after expiry or cancellation
| When | Access & data handling at paid launch |
|---|---|
| Before expiry | Renewal reminders targeted at 7 days and 1 day before expiry, plus an expiry notice. No automatic debit without an explicit recurring mandate. |
| At expiry · Day 0 | Outbound sends, API sends, campaign queues, paid AI calls and workflows pause immediately. Pending jobs do not silently restart or back-send on renewal. |
| Days 1–30 | Read-only workspace and self-service export for the verified account owner. No paid sending. Renewal restores eligible data and settings after checks. |
| Days 31–90 | Restricted recovery archive; ordinary workspace access ends. A verified owner may request export or paid reactivation before day 90. No new message capture. Reminder targets: days 23, 60 and 83. |
| After day 90 | Primary customer contacts, conversations, media and flow data are scheduled for permanent deletion within 7 days. Recovery is not promised after day 90. |
| Backup expiry | Deleted customer content ages out of rotating backups within 30 days after primary deletion. Backups are restricted, not a customer recovery service. Restoration must reapply deletion records. |
The clock starts at the paid subscription’s effective expiry, not the day a reminder is read. An earlier verified deletion request overrides the ordinary recovery window where legally permitted. Fraud investigations, litigation holds or mandatory records may require narrowly scoped retention; access is restricted and retention is reviewed. Data held separately by Meta, an AI provider or a downloaded export is governed by that holder.
7. Company and legal rights
These product terms supplement the published company terms. Checkout must identify the legal seller and applicable tax details. Nothing here overrides mandatory consumer remedies or privacy rights. Changes to a future policy will not retrospectively remove rights attached to an existing purchase.
Business location: Barrackpore, Kolkata, India.
Product support, privacy, misuse reports and refund requests: bytesbooster@gmail.com
WhatsApp: +91 87774 38845 ↗